HERSHEY'S CHOCOLATE WORLD location in Hershey, Pa. now open for shopping & take-out treats

Frequently Asked Questions


Q. When was The Hershey Company founded?

A. The Hershey Company (originally Hershey Chocolate Corporation) was organized under the laws of the State of Delaware on October 24, 1927, as a successor to a business founded in 1894 by Milton S. Hershey. Find out more in the This is Hershey section of the site.


Q. What products are made by Hershey?

A. See our Products page.


Q. Where is Hershey's corporate headquarters?

A. The Hershey Company, 19 East Chocolate Avenue, Hershey, PA 17033.


Q. How many people does The Hershey Company employ?

A. The Hershey Company employs approximately 21,000 employees worldwide.


Q. Whom do I contact for donations?

A. Hershey has a deep commitment to giving and provides donations to a variety of charitable organizations. Visit our Corporate Contributions webpage to see if your organization is eligible for a donation.


Q. How can I share an idea with your company?

A. See Submit an Idea.


Q. Does The Hershey Company own Cadbury?

A. The Hershey Company does not own Cadbury Schweppes. However, Hershey has license agreements with affiliated companies of Cadbury Schweppes p.l.c. to manufacture and/or market and distribute YorkPeter Paul Almond Joy and Peter Paul Mounds confectionery products worldwide, as well as Cadbury and Caramello confectionery products in the United States. Hershey's rights under these agreements are extendible on a long-term basis at the Corporation's option.

Hershey also has an agreement with Societe des Produits Nestle SA, which licenses Hershey to manufacture and distribute Kit Kat® and Rolo® confectionery products in the United States. Hershey's rights under this agreement are extendible on a long-term basis at Hershey's option, subject to certain conditions.


Q. How do I apply for a job at The Hershey Company?

A. To search for positions, find out about employment and apply, visit our Careers section.


Q. How does my agency become a recruitment partner?

A. We value and strive to develop relationships with a small number of agencies who are well positioned to provide us with top-tier talent. To be considered as an approved agency, please thoroughly complete and submit the required online application:

hersheys.avature.net/agency. Agency submissions are reviewed on a biannual basis, and we contact agencies directly if they align with recruiting efforts.


Q. Does the company still make chocolate in Hershey?

A. Yes! Our history in the town goes back more than 100 years, and we are committed to continue making the world's best chocolate products right here in Hershey, PennsylvaniA. In fact, the company has created one of the world's largest, most advanced chocolate facilities in Hershey. This project represents a significant investment and will ensure that we continue to make Hershey's Milk Chocolate Bars, Hershey's Kisses Milk Chocolates, Hershey's Syrup and Reese'sPeanut Butter Cups as well as a wide range of other products in Hershey, PennsylvaniA. We also make about a million miles of Twizzlers Candies each year at our Lancaster facility, a few miles from Hershey.


Q. When did The Hershey Company first start using commercial media for advertising?

A. TV Commercials for Hershey's Milk Chocolate, Reese's Peanut Butter Cups and Hershey's Instant Chocolate Milk Mix products first aired in the United States in 1970.

Q. What do I need to do to use Hershey's products for our next fund raising program?

A. Call our Fund Raising Department at 1-800-803-6932 or visit Hershey's Fund Raising for detailed information.


Q. How can I share an idea with your company?

A. Please visit our Submit an Idea webpage.


Q. What if my child creates an idea. May I submit it on his or her behalf?

A. Yes. A parent or legal guardian may submit an idea on behalf of his or her minor child.


Q. What if I submitted an idea years ago, before you began accepting ideas?

A. In the past we did not accept any outside ideas or suggestions. New products are under independent consideration and development by our company for many years. At the time of your suggestion, we were not in a position to reveal our product development plans for competitive reasons. On July 10th, 2008, The Hershey Company began a new program which encourages consumers to submit their ideas on our website. Any ideas submitted previous to this date were not reviewed due to our policy at that time.

Q. Where can I find more information about investor relations?

A. For Investor Relations information and Investor Relations FAQs, visit the Investors webpage.

Q. Where can I get an annual report?

A. Visit Investors: Annual and Other Reports on The Hershey Company website for the current annual report and archived annual reports.

Q. Where can I find current press releases?

A. Visit our online News Center to view the press releases.

Q. How much caffeine is in chocolate?

A. The small amount of caffeine present in chocolate occurs naturally in the cocoa bean, unlike the caffeine in soft drinks which is added during the manufacturing process.

The amounts of caffeine in specific Hershey's chocolate products are listed on the Ingredient Topics page.

Q. How much theobromine is found in chocolate?

A. The amount of theobromine in specific Hershey's chocolate products are listed in the Ingredient Topics page.

Q. Do you have any candy available for people with diabetes?

A. Hershey produces a number of sugar free products that may be useful in a diet for people living with diabetes. Visit the Dietary Needs webpage to learn more about our sugar free products.

Q. Do your products share plants & equipment?

A. Visit our Allergens page to learn how Hershey manages allergies.

Q. Can you send me an allergen list?

A. We have found that allergen lists quickly become outdated as our product lines change over time. Rather than have you make purchase decisions based on outdated information, we encourage you to check the ingredient label on the package. This label provides accurate, current information about all the ingredients in the package.

Q. Do you have a list for Gluten-Free candy?

A. The Gluten-Free Confections list is located in the Dietary Needs webpage of our website.

Q. What should I know about pet health and candy?

A. Our article Dogs Don't Eat Chocolate...Or Chew Gum will help you learn how to keep pets happy and healthy.

Q. How long should I keep chocolate?

A. Most confectionery products are at their best flavor for one year after manufacture. Ingredients such as nuts will shorten the shelf life. Products kept beyond recommended "best before" date may have flavor loss or texture changes. Keep in mind, however, that storage conditions greatly affect the quality of our products.

Q. How can I tell the "best before" date of a product?

A. There is an ink stamped "BB" or "Best By" date code on our products. This best by date represents the month and year until which the product is expected to be within its peak freshness.

Q. My chocolate sometimes turns tan or white. What causes this?

A. Chocolate contains cocoa butter, a vegetable fat that is sensitive to heat and humidity. Temperatures above 75°F will cause chocolate to melt. The cocoa butter can rise to the surface and form a discoloration called "cocoa butter bloom." Condensation on milk or semi-sweet chocolate may cause the sugar to dissolve and rise to the surface as "sugar bloom." Chocolate that has "bloomed" is certainly safe to use, but flavor loss and texture changes may be noticed.

Q. How should I store chocolate?

A. Solid chocolate products will maintain their quality if well wrapped and stored in a cool, dry place (55-60°F). While refrigerated chocolate is certainly safe to use, we don't recommend it. Chocolate kept in the refrigerator may "sweat" when brought to room temperature.

Cocoa is considered a non-perishable item which should maintain quality if stored at room temperature in a tightly sealed container.

Q. I can't find my favorite Hershey product at my local store. Can you tell me what stores carry it?

A. Check out our Product Locator to find your favorite Hershey product. Hershey's product line is available to all distributors and retailers. Unfortunately, shelf-space in stores is limited. Retailers and distributors determine which items they stock based on consumer demand. Asking local store managers to stock a particular product often helps to expand the selection of our products on store shelves.

Q. Is Hershey's Special Dark cocoa (dutched) the same as your regular Hershey's Cocoa?

A. No. Dutch processed cocoa has an alkalizing agent similar to baking soda added to neutralize the natural acidity of cocoa. It has a more mellow flavor and a darker color.

Q. Where can I find Promotions using Hershey's products?


Visit our Brands and Promotions website.


Q. My mother always made the best fudge with your Hershey's Cocoa. Do you still have the fudge recipe that was on the can 30 years ago?

A. Visit our Hershey’s Kitchens website to view our Rich Cocoa Fudge Recipe and other delicious recipes.


Q. Can I substitute cocoa for baking chocolate in a recipe?

A. Yes. This substitution can also be found on each Hershey's Cocoa can. 3 level tablespoons of cocoa plus 1 tablespoon shortening equals 1 ounce of unsweetened baking chocolate.


Q. How should I melt Hershey's chocolate?


Visit this recipe to find out.

Q. I'm doing a school report on Hershey. Where can I find information?


Visit the This is Hershey section of our website.

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