HERSHEY'S CHOCOLATE WORLD location in Hershey, Pa. now open for shopping & take-out treats


Purpose, Strategy & Culture

Operational updates in response to COVID-19

As of November 19, 2020, the following provides an overview of Hershey’s current operations.



All Chocolate World locations are open for shopping and take-out treats with enhanced safety protocols. Please visit the HERSHEY’S CHOCOLATE WORLD website for more details.


Our Manufacturing facilities and distribution centers continue to utilize best-in-class safety protocols to maintain food security and supply. These enhanced protocols will not change for the foreseeable future. Our safety protocols include wearing masks, physical distancing and temperature checks when checking into work each day, in addition to adjusted work schedules and work teams to ensure employee safety. We are also encouraging our employees to follow the recommended and mandated guidelines outside of work, adhering to all government health and safety protocols.


We have committed $1 million to acquire, install and staff a new manufacturing line dedicated to the production of disposable facemasks. The disposable facemasks are available for donation to nonprofit community organizations, health care and assisted living facilities, and schools. Organizations that are interested in applying for donations are asked to complete the mask inquiry form.


We continue to work closely with our retail partners as they modify operations. Our retail sales team is equipped with additional protective measures and flexible schedules to ensure health and safety while continuing to keep our brands on shelves for people to enjoy.


Our international markets are experiencing different phases of this global pandemic and, as such, are operating within local public health and government guidance and market need.


All corporate and commercial U.S. based employees have been working virtually since mid-March. Our offices began to re-open on Monday, June 15 at a limited capacity and with enhanced safety protocols. Operating our business safely remains our top priority. We will gradually adjust the number of employees permitted back in our offices as local conditions change and based on guidance from public health and government agencies.


Our employees are expected to follow the Pennsylvania order effective Friday, November 20. This order requires a COVID test or 14-day quarantine to travel into the state.


To date, The Hershey Company has committed over $2 million in cash and product donations to support COVID-19 response efforts around the world. Our corporate giving team is working closely with our community nonprofit partners to ensure they are supported during this time. We anticipate that our support and community response efforts will continue to evolve in the weeks and months to come as the situation develops. Read more about how we're helping during the COVID-19 health crisis.

Additionally, our Hershey Company Employees 1st Fund is actively supporting Hershey employees and their families who experience severe economic hardship as a result of this situation.

The Hershey Company
Operational Updates

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