HERSHEY'S CHOCOLATE WORLD in PA, NY, NV & Niagara Falls Temporarily Closed


Purpose, Strategy & Culture

COVID-19: Operational Updates & Community Support

As of March 26, 2020, the following provides an overview of Hershey’s current operations and community support in response to COVID-19.



Chocolate World locations in Hershey, Times Square, Las Vegas and Niagara Falls are temporarily closed until further notice. These closures allow us to take extra precaution in our experiential facilities for our employees and guests in line with local public health guidance.

Locations in Singapore and Hong Kong remain open until further notice, in line with the situation in these local communities.


Manufacturing facilities and distribution centers are modifying their production and staffing schedules to pace with our consumer and retailer demand. Each facility will be determining work schedules and adjusting work teams to maximize social distancing while helping to maintain food security and supply.  


We continue to work closely with our retail partners as they modify operation. We have implemented flex work schedules to allow our teams the ability to implement social distancing while continuing to aid retail stores to remain open with stocked shelves.


Our international markets are experiencing different phases of this global pandemic and, as such, are operating within local public health and government guidance and market need.


All corporate and commercial U.S. based employees are working virtually, until April 15 or until further notice.


Hershey has restricted all non-essential employee business travel.



  • Over $1 million of product was donated to Convoy of Hope to support COVID-19 food security efforts.
  • We have committed $250,000 to support vulnerable community members across Hershey communities in the U.S. and around the world. Recipients include: 
    • United Way Worldwide
    • Feeding America
    • Center for Disaster Philanthropy
    • Central PA Food Bank
    • United Way Capital Region
    • United Way of Lebanon Co.
    • United Way of Lancaster Co.
    • United Way of Greater Augusta
  • We are donating products to local hospitals across the U.S. where we have plants and key office locations to boost medical staff morale at those hospitals. 
  • Our close relationship with the Penn State Milton S. Hershey Medical Center has allowed for quick collaboration. The Hershey Company is supporting a range of critical needs and exploring ongoing ways to help.  

Additionally, our Hershey Company Employees 1st Fund is actively supporting Hershey employees and their families who experience severe economic hardship as a result of this situation.

The Hershey Company
Operational Updates

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