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Human Rights Due Diligence

The Hershey Company is committed to protecting and respecting human rights as outlined in our enterprise Human Rights Policy. Our approach to human rights due diligence is guided by the United Nations Guiding Principles (UNGPs) and is an ongoing risk management process that allows us to identify, prevent and mitigate human rights risks throughout our value chain.

Assessing & Identifying Risks

Hershey worked with the leading human rights nonprofit organization, Verité, to create a methodology that would allow us to map current and future human rights risk across our key value chains and geographic footprint. Using a set of indicators from more than 12 external data sources, along with Verité’s own research, we identified risks and opportunities for programming that will inform our work for the next few years. We leveraged key data sources including U.S. Department of State and Labor Reports, The UN Multidimensional Poverty Index, UN Migrant stock data, ITUC Global Rights Index and the UN Gender Inequality Index, among others.

We use our risk methodology to:

  • Inform country of origin assessments for high- and medium-risk ingredients & materials, including
    • Cocoa, Dairy, Sugar and Palm
  • Review supplier human rights and social compliance risks prior to entering into commercial relationships through our supplier selection and onboarding process
  • Prioritize supplier enrollment into the Hershey Responsible Sourcing Supplier Program
Read more about our work with Verité

Implement Due Diligence Systems and Processes

Implement Due Diligence Systems and Processes

Hershey performs due diligence on our own facilities and on suppliers to assess compliance with our Company Code of Conduct and Supplier Code of Conduct to advance our human rights commitments. The Hershey Company Responsible Sourcing Supplier Program supports and engages our first-tier suppliers in making more significant impacts for their workers, workplaces and their overall supply chains.

Learn more about our Responsible Sourcing Supplier Program

Hershey has also laid out expectations for certain materials and ingredients that have inherent human rights challenges and social issues. These go beyond the requirements of our Supplier Code of Conduct and reflect our commitment to human rights and a transparent supply chain.

 Learn more about our material and ingredient sourcing policies  Learn more about our Human Rights Due Diligence in Cocoa  Learn more about our Support of Cocoa Due Diligence in the European Union and Elsewhere

Mandatory Employee Training

Every year, Hershey employees must complete training and acknowledge the standards, guidelines and practices set forth in our Code of Conduct, which includes a commitment to uphold human rights and fair employment practices. Our Code of Conduct also states that employees should not engage in human rights abuses or conduct business with those who do.

In addition, 100% of procurement professionals are required to take and pass the Hershey Company Human Rights 101 training – a 40-minute e-learning session that covers topics such as the UNGPs; our salient human rights issues, including forced labor; purchasing practices; and how to be an internal champion for human rights. Available to all employees, this training is also added to employee learning plans across our global supply chain, human resources and manufacturing, among others. Finally, through the Responsible Labor Initiative E-Learning Academy, we train Hershey buyers and managers of labor on identifying and preventing forced labor.

Read more about how we support supplier training & capability building

Hershey employees working on presentation

Grievance Mechanisms & Remedy

We’re committed to our values of Integrity and Excellence at every level of our business and throughout our supply chain. Our grievance mechanisms help ensure we are living up to our own expectations by inviting input from any stakeholders to identify potential issues or violations, increase transparency and promote continuous improvement.

  • The Hershey Company’s Concern Line (available in more than 47 languages) is a third-party monitored, independent service that is available to all individuals throughout our value chain. Concerns can be shared confidentially via phone or web at HersheysConcern.com.
  • Hershey’s Supplier Code of Conduct requires our suppliers have grievance mechanisms which are verified via our Responsible Sourcing Supplier Program and our cocoa supplier sustainability assessment. We require and support our suppliers to put in place corrective actions related to identified grievances.
  • We also support commodity-specific grievance mechanisms and remediation strategies such as our Palm Oil Grievance Policy and Child Labor Monitoring & Remediation Systems in Cocoa.

Assessing Effectiveness and Continuous Improvement

Respecting human rights is a continuous effort, and we are committed to continuously reassessing and revising our approach in light of new best practices, changes in the external environment and landscape, and the evolution of our business model and footprint. We will also continue to publish our Responsible Sourcing efforts on our corporate website as well as in our annual Sustainability Report.

Our 2020 Progress and 2021 Goals

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