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Frequently Asked Questions

FAQs Main

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Our Frequently Asked Questions section has the answers to some of the most commonly asked questions about our company and our website. Click on a tab above to view related questions. Links throughout the answers will guide you to further information on our website or from other sources.

If you can't find what you're looking for or if you'd like to send us your comments,
please consult our Contact Us page.

Corporate FAQ

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  • Q. When was The Hershey Company founded?

    A. The Hershey Company (originally Hershey Chocolate Corporation) was organized under the laws of the State of Delaware on October 24, 1927, as a successor to a business founded in 1894 by Milton S. Hershey. For more information on the history of Hershey, visit the "About Hershey's" section of our website.

  • Q. What products are made by Hershey?

    A. To view a list of products made by The Hershey Company, visit our Product webpage.

  • Q. Where is Hershey's corporate headquarters?

    A. The Hershey Company, 100 Crystal A Drive, Hershey, PA 17033.

  • Q. How many people does The Hershey Company employ?

    A. The Hershey Company employs approximately 13,000 employees worldwide.

  • Q. Whom do I contact for donations?

    A. Hershey has a deep commitment to giving and provides to a variety of charitable organizations. Visit our Corporate Contributions webpage for information to download our guidelines for Product Contributions.

  • Q. How can I share an idea with your company?

    A. Please visit Idea Works.

  • Q. Does The Hershey Company own Cadbury?

    A. The Hershey Company does not own Cadbury Schweppes. However, Hershey has license agreements with affiliated companies of Cadbury Schweppes p.l.c. to manufacture and/or market and distribute YORK, PETER PAUL ALMOND JOY and PETER PAUL MOUNDS confectionery products worldwide, as well as CADBURY and CARAMELLO confectionery products in the United States. Hershey's rights under these agreements are extendible on a long-term basis at the Corporation's option.

    Hershey also has an agreement with Societe des Produits Nestle SA, which licenses Hershey to manufacture and distribute KIT KAT and ROLO confectionery products in the United States. Hershey's rights under this agreement are extendible on a long-term basis at Hershey's option, subject to certain conditions.

  • Q. How do I apply for a job at The Hershey Company?

    A. Visit the "Careers" Section of our website to access information on current career opportunities.

  • Q. How does my agency become a recruitment partner?

    A. Thank you for your interest in becoming a third-party recruitment partner with The Hershey Company. We value and strive to develop relationships with a small number of agencies who are well positioned to provide us with top-tier talent.

    We review all agency submissions on a biannual basis, and contact agencies directly if they align with The Hershey Company’s recruiting efforts. To be considered as an approved agency, please thoroughly complete and submit the required online application:
    www.hersheys.avature.net/agency.

  • Q. Does the company still make chocolate in Hershey?

    A. Yes! Our history in the town goes back more than 100 years, and we are committed to continue making the world's best chocolate products in Hershey, Pennsylvania. In fact, the company has created one of the world's largest, most advanced chocolate facilities right here in Hershey. This project represents a significant investment and will ensure that we continue to make HERSHEY'S Milk Chocolate Bars, HERSHEY'S KISSES Milk Chocolates, HERSHEY'S Syrup and REESE'S Peanut Butter Cups as well as a wide range of other products in Hershey, Pennsylvania. We also make about a million miles of TWIZZLERS Candies each year at our Lancaster facility, a few miles from Hershey.

  • Q. When did The Hershey Company first start using commercial media for advertising?

    A. TV Commercials for HERSHEY'S Milk Chocolate, REESE'S Peanut Butter and HERSHEY'S Instant Chocolate Milk Mix products first aired in the United States in 1970.

General FAQ

Idea Submission FAQ

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Investor Relations FAQ

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Media FAQ

Nutrition FAQ

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Products FAQ

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  • Q.How long should I keep chocolate?

    A. Most confectionery products are at their best flavor for one year after manufacture. Ingredients such as nuts will shorten the shelf life. Products kept beyond recommended "best before" date may have flavor loss or texture changes. Keep in mind, however, that storage conditions greatly affect the quality of our products.

  • Q.How can I tell the "best before" date of a product?

    A. There is an ink stamped "BB" or "Best By" date code on our products. This best by date represents the month and year until which the product is expected to be within its peak freshness.

  • Q.My chocolate sometimes turns tan or white. What causes this?

    A. Chocolate contains cocoa butter, a vegetable fat that is sensitive to heat and humidity. Temperatures above 75°F will cause chocolate to melt. The cocoa butter can rise to the surface and form a discoloration called "cocoa butter bloom." Condensation on milk or semi-sweet chocolate may cause the sugar to dissolve and rise to the surface as "sugar bloom." Chocolate that has "bloomed" is certainly safe to use, but flavor loss and texture changes may be noticed.

  • Q. How should I store chocolate?

    A. Solid chocolate products will maintain their quality if well wrapped and stored in a cool, dry place (55-60°F). While refrigerated chocolate is certainly safe to use, we don't recommend it. Chocolate kept in the refrigerator may "sweat" when brought to room temperature.

    Cocoa is considered a non-perishable item which should maintain quality if stored at room temperature in a tightly sealed container.

  • Q. I can't find my favorite Hershey product at my local store. Can you tell me what stores carry it?

    A. Check out our Product Locator to find your favorite Hershey product. HERSHEY'S product line is available to all distributors and retailers. Unfortunately, shelf-space in stores is limited. Retailers and distributors determine which items they stock based on consumer demand. Asking local store managers to stock a particular product often helps to expand the selection of our products on store shelves.

  • Q. Is HERSHEY'S SPECIAL DARK cocoa (dutched) the same as your regular HERSHEY'S Cocoa?

    A. No. Dutch processed cocoa has an alkalizing agent similar to baking soda added to neutralize the natural acidity of cocoa. It has a more mellow flavor and a darker color.

  • Q. Where can I find Promotions using HERSHEY'S products?

    A. Visit our brands and promotions website.

Recipes FAQ

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Students/Teachers FAQ